At Vanishq, we take pride in delivering thoughtfully curated jewellery that meets high standards of quality and design. Each product undergoes careful inspection before dispatch to ensure it reaches you in perfect condition.

However, if you experience any issue with your order, we have outlined a clear and structured policy to assist you with returns, refunds, and cancellations.

Exchanges

At Vanishq, we currently do not offer direct product exchanges. This allows us to maintain strict quality control and ensure consistency across all orders.

In case you receive a defective, damaged, or incorrect product, you may request a return. Once the request is approved, you can place a fresh order for the desired item.

  • Exchanges are not available directly
  • Approved returns can be replaced via a new order
  • Eligibility is subject to product verification
  • Returned items must meet all return conditions
  • Final approval rests with the Vanishq team

Return Shipping

We aim to make the return process simple and efficient. Depending on your serviceable location, we may arrange a reverse pickup or guide you through self-shipping.

It is important that the product is returned in its original condition to remain eligible for approval.

  • Reverse pickup may be arranged where available
  • Self-shipping may be required in non-serviceable areas
  • Products must be packed securely
  • Original packaging, tags, and labels must be intact
  • Damaged or improperly packed returns may be rejected

Refunds

Refunds are processed only after the returned product has been received and inspected by our team. This ensures that all return requests meet our policy standards.

Once approved, the refund will be initiated to your original payment method within the specified timeline.

  • Refunds are subject to product inspection and approval
  • Processed to the original mode of payment
  • Refund timeline: 5–7 business days after approval
  • Shipping charges (if applicable) are non-refundable
  • COD refunds will be processed via bank transfer

Cancellation Policy

Orders can only be cancelled within a limited time window before they are processed or shipped.

Once the order has been dispatched, cancellation requests will not be accepted.

  • Cancellation allowed before order processing
  • Cancellation not possible after dispatch
  • Refund for cancelled prepaid orders will be processed accordingly
  • COD orders may require confirmation before cancellation

Note :

At Vanishq, we follow a structured and transparent return process to ensure fairness, authenticity, and a smooth experience for every customer. To initiate any return or refund request, it is mandatory to follow the steps and guidelines mentioned below carefully.

How to Raise a Return Request

  • Contact us within 24–48 hours of delivery through:
  • Share your Order ID along with a clear description of the issue
  • Attach the required video proof (as mentioned below)
  • Our team will review your request and respond within 48–72 hours

Mandatory Video Proof Requirements

To maintain transparency and avoid misuse, a proper unboxing video is compulsory:

  • Record a clear video of the sealed parcel before opening
  • Capture a complete 360° unboxing video without any cuts or edits
  • Ensure the shipping label and packaging are clearly visible
  • Show the product condition immediately after opening
  • Display original tags, labels, and packaging intact
  • Highlight any damage, defect, or incorrect product clearly in the video

Important Conditions

  • The product must be unused, unworn, and in original condition
  • All original packaging, tags, and accessories must be intact
  • Requests without proper video proof will not be accepted
  • Any tampered, edited, or incomplete video will lead to rejection
  • Return requests raised after the allowed time frame may not be considered

After Approval

  • Once your request is approved, we will guide you with the return process
  • Reverse pickup will be arranged (if available) or self-shipping instructions will be shared
  • The product will undergo quality inspection after reaching us
  • Refund will be processed only after successful verification

Need Help?

If you face any difficulty while recording or submitting the required proof, feel free to reach out to us. Our team is here to assist you at every step.

Final Note

At Vanishq, we are committed to offering a transparent and trustworthy shopping experience. Our policies are designed to ensure fairness while maintaining the quality and authenticity that define our brand.